Did those lab results get delivered to the physician? Patients or other recipients see the physician's office number instead of their personal cell phone number or home number. No proprietary devices are required.
- No app is required for patients, which means one less password to remember and a lower barrier to entry for care interactions.
- Chat with one of our consultants at a convenient time.
- PerfectServe®️ was founded in 1997 as a response to one medical practice’s broken process for managing patient messages.
- Alert clinicians about lab results immediately with automated, priority-flagged messages.
- Organizations using Lightning Bolt typically realize time and cost savings related to building and managing schedules, and more equitable schedules can also contribute to improved provider wellness and engagement.
- PerfectServe’s industry-leading Lightning Bolt Scheduling solution uses machine learning algorithms to auto-generate complete, equitable, and accurate schedules.
- Support patients before, during, and after care using secure tools for messaging and virtual and in person visits.
Connect The Whole Care Team On A Single Communication Platform
By enabling seamless, omnichannel connections between patients and their providers, Unite’s fully integrated Operator Console solution fixes a broken link in the hospital communication chain. No app is required for patients, which means one less password to remember and a lower barrier to entry for care interactions. Creating optimized schedules that meet provider, patient, and organizational needs is challenging and time-consuming. PerfectServe’s pricing structure allows for transparent and predictable costs, with the live operator service adding an extra layer of communication support. For organizations with more complex needs, PerfectServe’s Lightning Bolt scheduling solution is a powerful tool capable of auto-generating schedules for departments, groups, hospitals, and even health systems of any size. PerfectServe does support greater nurse mobility for organizations that are ready to implement a mobile device strategy, but we’re always prepared to satisfy a customer’s current needs based on best practices without forcing a particular strategy.
Explore the PerfectServe Platform
Faster acknowledgement times for critical lab results A cloud-based console that replaces on-premise switchboards for your call center. An intelligent scheduling engine that optimizes and fairly allocates shifts enterprise-wide.
Faster Rapid Response Times
This ensures immediate and direct communication when necessary. PerfectServe offers the option to patch critical calls directly to the on-call provider. Please note that PerfectServe does not support Windows Mobile devices. PerfectServe requires users to have, at a minimum, mobile devices running the most current version (N) or the prior version (N-1) of the mobile operating system. PerfectServe supports iOS and Android devices, including tablets. PerfectServe's Professional Services team is committed to delivering a successful implementation fostered by a holistic approach based on PMI implementation standards.
PerfectServe Unite: A Unified Healthcare Communication Platform
- Support provider wellness with auto-generated, optimized schedules powered by customizable rules and preferences.
- PerfectServe has proven high-value integrations, including the ability to leverage the data in the EHR and other applications to ensure that the most up-to-date information is delivered to the right care team member who needs it at that particular time.
- As an integrated system of applications, PerfectServe is a platform that can be tailored to your organization’s unique clinical objectives.
- With all of these pieces in place, doctors, nurses, and other care team members can focus on the joy of helping patients without the roadblocks, delays, and frustrations that have been part of care delivery for far too long.
- PerfectServe provides considerable flexibility for configuring and managing schedules.
- Streamline call, transfer, and contact center operations to enhance communication and provide valuable support to physicians.
PerfectServe purposefully built a platform that removes the hassle clinicians face every day when trying to connect with other care team members. There's no official standard or certification to designate an app as HIPAA-compliant, but PerfectServe is a comprehensive, secure platform that enables you to implement an effective communication strategy across your organization that complies with HIPAA regulations. PerfectServe can also auto-escalate messages that aren't answered in a timely manner, meaning you don't have to worry that your communications aren't being received. For organizations looking to maximize their investment by working with one partner to address a wide range of communication and scheduling needs, PerfectServe can do it all.
Notify nurses when patients need help through systems that route requests to the appropriate caregiver. Empowering healthcare teams with secure, integrated tools for seamless coordination and patient care. Improve physician satisfaction with technology that enhances care delivery by easing communication and optimizing schedules. How a cumbersome process for managing patient messages at a doctor’s office spawned decades of innovation in healthcare communication and collaboration.Get To Know Us With this capability, practices are able to manage all communications with a single solution across multiple clinic sites and healthcare facilities while alleviating the costs of a human-centric answering service. When a schedule is updated, that change is reflected immediately across the platform, meaning all care team staff have real-time access to the most current schedule.
Streamline nurse workflows with a centralized inbox for all calls, messages, and alerts Messages include patient context automatically, displaying medical felicebet bonus history and care plans within each conversation. Ensure communications never go unaddressed, reducing the risk of missed patient needs. Automatically escalate unanswered messages to backup providers based on protocols. Ensure information reaches all staff simultaneously during emergencies, reducing response times and improving coordination. Send alerts to entire teams instantly across multiple devices and communication channels.